Community Health Network Leverages Loyal’s AI-Powered Solutions to Deliver Improved Experience for Central Indiana Patients

ATLANTA–(BUSINESS WIRE)–#CommunityHealthNetwork–Patients of Community Health Network, a nonprofit health system with more than 200 sites of care and affiliates throughout central Indiana, will be able to request appointments online, thanks to Community Health Network’s partnership with Loyal.

As a result of the partnership, Community Health Network is deploying Loyal’s Guide, an artificial intelligence (AI) healthcare chatbot and live chat solution that handles appointment requests, billing questions and other types of triage functionality for hospitals. Guide also allows patients to type in a wide variety of questions they may have on Community Health Network’s website. Additionally, Guide will be able to help patients navigate their electronic medical record and answer questions related to their care in the patient portal.

“As a physician, I’m trained to put the health and well-being of my patients at the center of everything I do, and I firmly believe this added level of convenience will help patients better manage their care,” Patrick McGill, M.D., executive vice president and chief analytics officer at Community Health Network, said. “At Community Health Network, our vision is to simply deliver an exceptional experience with every life we touch and this partnership helps us make that vision a reality.”

Loyal, the preferred software solution for improved care utilization among the nation’s leading health systems and hospitals, created this digital, front-door technology to help health system leadership teams rethink the online experience’s role in converting and retaining patients. The AI-powered solutions address burdens placed on call center teams and billing support staff while delivering a better patient experience.

“We are proud to partner with the team at Community Health Network as they continue to improve their patient experience,” Brian Gresh, President of Loyal, said. “For more than 60 years, they’ve been of service to the central Indiana community and this digital transformation is another way in which they fulfill their commitment to making high-quality healthcare more accessible.”

For more information about Guide and how Loyal supports hospitals and health systems’ recoveries in the wake of the global pandemic and beyond, visit

About Loyal

A healthcare consumer experience company solely dedicated to the betterment of patient care, Loyal is the preferred software solution for improved care utilization among the nation’s leading health systems and hospitals. One of the first companies to offer end-to-end digital and AI-powered solutions spanning the entirety of the patient journey, Loyal makes it easier for patients to access and schedule care they need. From selecting a provider best suited for them to closing the feedback loop on their experience, patients who engage with healthcare networks via our proprietary platform quite simply, tend to be more loyal. Learn how to streamline patients’ navigation of your health system and network of clinical services at

About Community Health Network

Headquartered in Indianapolis, Community Health Network has been deeply committed to the communities it serves since opening its first hospital, Community Hospital East, in 1956. Community Health Network puts patients first while offering a full continuum of healthcare services, world-class innovations and a new focus on population health management. Exceptional care, simply delivered, is what sets Community Health Network apart and what makes it a leading not-for-profit healthcare destination in central Indiana. For more information about Community Health Network, please visit


Alison Ilg

Ilg Communications

For Loyal