Dialpad Offers 100% Uptime Service Level Agreement (SLA)

Company sets new standards for seamless communication amid Work From Home era, announces new uptime SLA for CCaaS and UCaaS enterprise customers

SAN FRANCISCO–(BUSINESS WIRE)–Dialpad, Inc., the leading cloud communications platform for AI-powered calling, conferencing and contact centers, today announced a 100% uptime Service Level Agreement (SLA) for Dialpad Enterprise users. With an increasingly remote workforce, companies are investing in cloud-based communications platforms, such as Dialpad, for simple deployment, seamless scaling and continuous uptime.

“In an era when every business will need to rely on modern business communications tools like Dialpad, uptime and availability of those tools is a key consideration,” said Craig Walker, CEO and founder of Dialpad. “With our unique “Split Cloud Architecture”, 24/7 around-the-world network operations center (NOC), combined with physical ownership of our media infrastructure and local carrier partnerships, we are in a unique position to provide world-class availability and quality that none of our competitors can match.”

Dialpad offers the 100% uptime SLA to both CCaaS and UCaaS enterprise users. Unlike the industry standard practice of scheduling downtime despite uptime guarantees, Dialpad provides enterprise customers with true 100% availability. Because of its unique architecture, Dialpad has no required maintenance windows and never will. The 100% uptime SLA furthers the company’s commitment to customer satisfaction and delivering a best-of-breed business communications and collaboration platform.

“This is great news for Dialpad customers,” said Sebastian Anthony Corriere, KMP NPS Chief Contact Center and CX Strategist, VesuvITas. “We know the company is dedicated to building the most reliable platform for customers. Now, Enterprise companies who sign up for the 100% uptime SLA will gain peace of mind that they are using consistently dependable UCaaS and CCaaS solutions, and will always be able to deliver a great customer experience for their clients.”

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About Dialpad

Dialpad is the leading cloud communications platform for AI-powered calling, conferencing and contact centers. Dialpad’s proprietary, real-time Artificial Intelligence engine, Voice Intelligence (Vi™), helps businesses make smarter decisions by giving real time insights on every call. Built on the Google Cloud Platform for unmatched security and reliability, Dialpad is easy to deploy, integrate and scale. Today, more than 70,000 of the world’s most innovative businesses use Dialpad and its seamless integrations with Google G Suite, Hubspot, Microsoft Office 365, Salesforce, Zendesk and others to allow every user to be more productive. Customers include Twitter, WeWork, Uber, Stripe, Netflix, Motorola Solutions, Splunk and Domo. Dialpad is backed by the world’s leading investors including Amasia, Andreessen Horowitz, Felicis Ventures, GV, ICONIQ Capital, OMERS Growth Equity, Salesforce Ventures, Scale Ventures, Section 32, SoftBank Corp. and Work-Bench. Visit www.dialpad.com for more information and to request a demo.

Contacts

Alexa Becker

O: 206.594.0493

E: alexa.becker@dialpad.com