Dialpad Wins 2021 Best Feature Set and Usability Awards in Collaboration From TrustRadius
Dialpad is proud to be recognized by TrustRadius for having an outstanding feature set and exceptional usability in the collaboration software category
SAN FRANCISCO–(BUSINESS WIRE)–Dialpad, Inc., the leading AI-powered cloud communications platform today announced that TrustRadius has recognized the company with 2021’s Best Feature Set and Best Usability Awards for Dialpad Talk. These awards highlight companies that have provided their customers with outstanding feature sets and product functionality during the 2020 year.
“Buyers have a wide range of Unified Communications as a Service (UCaaS) platforms to choose from,” said Megan Headley, VP of Research at TrustRadius. “Dialpad Talk earned two ‘Best Of’ awards for overall ease of use and its feature set in the UCaaS category. Reviewers love the platform’s ease of making and taking calls across devices, syncing messages across devices, and voicemail transcription feature.”
To win the Best Feature Set and Usability awards, each nominated organization had to receive 10 TrustRadius reviews in the past year that featured specific mention of their product’s feature set and usability. Winners also had to rank in the top three positions of their category in terms of what percentage of positive responses they earned this year. Additional vetting via textual review analysis was also performed by the TrustRadius research team.
“At Dialpad, our mission is to make business communications great. These awards are particularly valuable to us as they were based on actual customer feedback,” said Craig Walker, CEO and founder of Dialpad. “We’re proud to be recognized by our user community for the hard work we’ve put in to build a best-of-breed business communications solution.”
Dialpad is the leading cloud communications platform for AI-powered calling, conferencing and contact centers. Dialpad’s proprietary, real-time Artificial Intelligence engine, Voice Intelligence (Vi™), helps businesses make smarter decisions by giving real-time insights on every call. Built on the Google Cloud Platform for unmatched security and reliability, Dialpad is easy to deploy, integrate and scale. Today, more than 70,000 of the world’s most innovative businesses use Dialpad and its seamless integrations with Google G Suite, Hubspot, Microsoft Office 365, Salesforce, Zendesk and others to allow every user to be more productive. Customers include Twitter, WeWork, Uber, Stripe, Netflix, Motorola Solutions, Splunk and Domo. Dialpad is backed by the world’s leading investors including Amasia, Andreessen Horowitz, Felicis Ventures, GV, ICONIQ Capital, OMERS Growth Equity, Salesforce Ventures, Scale Ventures, Section 32, SoftBank Corp. and Work-Bench. Visit www.dialpad.com for more information and to request a demo.
TrustRadius helps technology buyers make better decisions and helps vendors tell their unique story, improve conversion, engage high-intent buyers, and gain customer insights. Each month over 1 million B2B technology buyers, over 50% from large enterprises, use verified reviews and ratings on TrustRadius.com to make informed purchasing decisions. Headquartered in Austin, TX, TrustRadius was founded by successful entrepreneurs and is backed by Mayfield Fund, LiveOak Venture Partners and Next Coast Ventures.