Everseen Forms New Technology Partnership with Kroger to Redefine the Customer Experience
The Visual AI™ Company is Rolling Out its Technology at Kroger Stores Across the Country
NEW YORK–(BUSINESS WIRE)–Everseen, the Visual AI™ company driving customer engagement and profitability for the world’s largest retailers, today announces its selection by The Kroger Co., America’s largest grocery retailer, to contribute to the grocer’s plan to redefine the customer experience. Everseen’s technology began rolling out at Kroger stores in March and will continue to be installed in the coming months, with plans to deploy the technology at 2,500 stores across the country.
Everseen, which specializes in optimizing in-store processes, works to minimize moments of friction that customers encounter during the checkout experience. Everseen’s technology is aimed at reducing errors that customers occasionally experience at self-checkout, enabling customers to self-correct those errors. The result is a better customer experience and an increase in employee efficiency.
“We are laser-focused on continuous improvements to customers’ experience across our stores,” said Mike Lamb, Vice President of Asset Protection at The Kroger Co. “By leveraging Everseen’s Visual AI and machine learning technology, we’re not only able to remove friction for the customer, but we can also remove controllable costs from the business and redirect those resources to improving the customer experience even more.”
“Everseen’s unique Visual AI technology is transforming the way retailers can manage their end-to-end operations to drive perpetual inventory accuracy, prevent stock loss, and empower autonomous processes,” said Chris Taylor, Chief Sales Officer at Everseen. “Ultimately, our job is to take a customer-first approach to making retailers such as Kroger more efficient and profitable.”
Everseen was recently included in the Gartner Hype Cycle for Retail Technologies for the fourth year in a row. Everseen was recognized in three retail categories in Gartner’s Hype Cycle for Retail Technologies, 2020: AI in Retail, Computer Vision and Smart Checkout.
The Kroger Co. employs nearly half a million associates and serves 11 million customers daily through a seamless shopping experience under a variety of banner names. To learn more, visit the company’s newsroom and investor relations site.
Everseen is the Visual AI™ company driving profitability for the world’s leading retailers. Its technology sees 160 million SKUs and 20 million people each day. It uses the information to decrease shrink, deliver item-level precision within end-to-end supply chains and inventory systems, and automate repetitive tasks. The company’s proprietary platform can, in real time, watch video, understand complex processes, and intelligently intervene to optimize them. Deployed in thousands of stores across the US and Europe, Everseen is the only Visual AI company in the world delivering measurable business results for retailers, at scale. Its team of hundreds of AI specialists are committed to accelerating the reinvention of retail.
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