Ochsner Health Looks to Loyal’s AI-Powered Solutions to Improve Patient Experience and Provide Patient Self-Scheduling Capabilities

ATLANTA–(BUSINESS WIRE)–#consumerexperienceOchsner Health, the largest nonprofit, academic health system in Louisiana, has partnered with Loyal, the preferred software solution for improved care utilization among the nation’s leading health systems and hospitals, to expand upon the level of convenience the organization offers to patients and to support patient self-scheduling as part of Ochsner’s digital front door strategy.

“Ochsner Health is known for its commitment to making high-quality healthcare more accessible, affordable, convenient and effective – all things Loyal aims to do,” Chad Mallory, CEO of Loyal, said. “We’re thrilled to partner with Ochsner Health and look forward to helping their patients access appropriate care with an improved online experience.”

As a result of the partnership, Ochsner Health is deploying Loyal’s Guide, an artificial intelligence (AI) healthcare chatbot and live chat solution that handles appointment scheduling, billing questions and other types of triage functionality for hospitals. Guide also allows patients to type in a wide variety of questions they may have about their care on the health system website. Soon, Guide will be available inside the MyOchsner patient portal to help patients navigate their electronic medical record and answer questions related to their care.

“Now, more than ever, it is important we take this step to improve our online experience so patients can access the care they need in a manner that is convenient and safe,” Amber Welch, assistant vice president, digital content and creative media at Ochsner Health said. “These services are essential to our business and our ability to fulfill our commitment to making our communities healthier, especially in the wake of COVID-19.”

The digital, front-door technology created by Loyal is helping health system leadership teams across the country rethink the online experience’s role in converting and retaining patients. The AI-powered solutions address burdens placed on call center teams and billing support staff while delivering a better patient experience. For more information about Guide and how Loyal supports hospitals and health systems’ recoveries in the wake of the global pandemic and beyond, visit LoyalHealth.com.

About Loyal

A healthcare consumer experience company solely dedicated to the betterment of patient care, Loyal is the preferred software solution for improved care utilization among the nation’s leading health systems and hospitals. One of the first companies to offer end-to-end digital and AI-powered solutions spanning the entirety of the patient journey, Loyal makes it easier for patients to access and schedule care they need. From selecting a provider best suited for them to closing the feedback loop on their experience, patients who engage with healthcare networks via our proprietary platform quite simply, tend to be more loyal. Learn how to streamline patients’ navigation of your health system and network of clinical services at LoyalHealth.com.

About Ochsner Health

Ochsner Health is a system that delivers health to the people of Louisiana, Mississippi and the Gulf South with a mission to Serve, Heal, Lead, Educate and Innovate. Ochsner Health is a not-for-profit committed to giving back to the communities it serves through preventative screenings, health and wellness resources and partnerships with innovative organizations that share our vision. Ochsner Health healed more than 876,000 people from across the globe in 2019, providing the latest medical breakthroughs and therapies, including digital medicine for chronic conditions and telehealth specialty services. Ochsner Health is a national leader, named the top hospital in Louisiana and a top children’s hospital by U.S. News & World Report. As Louisiana’s leading healthcare educator, Ochsner Health and its partners educate thousands of healthcare professionals annually. Ochsner Health is innovating healthcare by investing in new technologies and research to make world-class care more accessible, affordable, convenient and effective. Ochsner’s team of more than 26,000 employees and 4,500 providers are working to reinvent the future of health and wellness in the region. To learn more about Ochsner Health, please visit www.ochsner.org. To transform your health, please visit www.ochsner.org/healthyyou.


Alison Ilg

Ilg Communications

For Loyal