SingleStore Earns Customer Experience, Vendor Credibility Leader Designation
New Dresner ADI Report Also Notes Company’s Best-in-Class Sales, Support and Integration
SAN FRANCISCO–(BUSINESS WIRE)–SingleStore, The Database of NowTM for cloud-native modern applications, today announced that the 2021 Wisdom of Crowds® Flagship Analytical Data Infrastructure (ADI) Market Study by Dresner Advisory Services lists the company as a leader in customer experience and vendor credibility. Noting that SingleStore maintains a perfect recommend score (5 out of 5), Dresner in its new report also recognizes SingleStore as best in class for several sales measures, technical support responsiveness and integration of components within a product.
The independent advisory firm defines ADI as a set of technology components for accessing, combining, integrating, managing, modeling, and storing data sets and analytic workflows. Leading ADI use cases, according to Dresner’s survey of ADI users, include business user reporting and dashboards, business user discovery and exploration, data science (advanced and predictive analytics or data mining), and embedded analytics with business applications.
“We are excited that Dresner’s research supports what our customers already know – that SingleStore provides an easy-to-use, valuable solution that enables organizations to reach their business outcomes quickly,” said SingleStore CEO Raj Verma. “SingleStore is a modern and scalable distributed SQL database that is fast, flexible and efficient enough to handle diverse data types and scale as needed so users can act in the moments that matter. With our unique capabilities for accelerating access to live operational data for analytics, we like to show BI teams and data analysts how we turn their dashboards into fastboards.”
In evaluating supplier credibility, Dresner assessed how customers perceive the value that suppliers delivered for the price customers paid and assigned each vendor integrity and recommend measures, which it says together illustrate customer confidence in suppliers.
After considering customers’ real-world experiences working with ADI products daily – combining all vendor touch points, including the sales and acquisition process, technical support and consulting services – and evaluating customer sentiment related to a dozen product and technology measures, Dresner also recognized SingleStore as a customer experience leader.
The sales measures in which Dresner deemed SingleStore best in class included sales understanding of business needs, flexibility/accommodation, business practices, and contractual terms and conditions. SingleStore was also honored that it earned recognition for its best-in-class technical support responsiveness and its best-in-class integration of components within a product, which dovetails with the company’s new brand identity. SingleStore changed its name late last year to better describe its expansive value proposition, which is providing customers with unprecedented speed, scale and agility delivered through their unified database for fast analytics on any data, anywhere.
As Howard Dresner, founder and chief research officer of Dresner Advisory notes in the report, “Today’s diversity and scale of [business intelligence] and analytic use cases require new technology, architectures and data/analytic workflows at high scale and security and with new licensing models – hence, the emergence of analytic data infrastructures.”
About Dresner Advisory Services
Dresner Advisory Services was formed by Howard Dresner, an independent analyst, author, lecturer, and business adviser. Dresner Advisory Services, LLC focuses on creating and sharing thought leadership for Business Intelligence (BI), Performance Management and related areas.
SingleStore is dedicated to helping businesses adapt more quickly, embrace diverse data, and accelerate digital innovation by operationalizing all data through one platform for all of their moments that matter. These capabilities are provided as a service on Amazon Web Services (AWS) and through your own deployments with SingleStore Managed Service and SingleStore DB. Visit www.singlestore.com or follow us @SingleStoreDB.
Gina von Esmarch