U.S. Enterprises Seek More Dynamic Applications, Driving Advances in Next-gen ADM Services

ISG Provider Lens™ report finds service providers quickly responded to COVID-19 and are targeting industry verticals with Agile development, automation and continuous testing

STAMFORD, Conn.–(BUSINESS WIRE)–$III #NextgenADM–Application development and maintenance services in the U.S. are evolving to meet changing demands from enterprises that need dynamic applications with rich user interfaces, according to a new report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.

The 2020 ISG Provider Lens™ Next-gen Application Development & Maintenance (ADM) Services report for the U.S. finds the growing ranks of companies undergoing digital transformation want to modernize their software portfolios and continuously update their applications. Service providers are meeting these requirements through next-generation ADM services, which are incorporating greater use of application programming interfaces (APIs), microservices, containers, low-code/no-code platforms and cloud-native approaches.

In the U.S., service providers are focusing on specific industries as they introduce digital transformation services and DevOps methodologies, the report says. At the same time, these providers are adopting Agile development methodologies to better scale up and meet growing enterprise demand.

“Enterprises that see the digital future are moving away from legacy approaches to software development and maintenance,” said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. “Rapidly changing customer demands require more agility as well as greater efficiency, and service providers are stepping up with powerful new capabilities.”

Faced with the COVID-19 crisis, ADM service providers quickly regrouped with measures to ensure business continuity, security and efficiency, the report says. By increasing their use of collaboration tools, they achieved the scale and productivity they needed, and in some cases stepped up to remotely serve clients in supply chain and logistics.

Continuous application testing methods also advanced in 2020 with increasing use of analytics, artificial intelligence and machine learning, ISG says. The large and growing volume of available test data makes visibility and insights more important, a trend that is also increasing demand for better visualization tools. With the many testing tools on offer, flexibility and integration with ADM services is critical, and service providers are forming new partnerships with continuous testing specialists.

In DevOps implementations, which have been widely adopted to speed up application development and improve enterprise agility, security is now taking center stage, according to the report. Most service providers have integrated this element into the DevOps lifecycle, embracing a DevSecOps approach.

The 2020 ISG Provider Lens™ Next-gen Application Development & Maintenance (ADM) Services report for the U.S. introduces a new quadrant examining application management services (AMS). The trend in this category is toward a zero-maintenance model, for which providers are leveraging artificial intelligence (AI), machine learning (ML), robotic process automation (RPA), self-healing features and preemption of defects, the report says.

The 2020 ISG Provider Lens™ Next-gen Application Development & Maintenance (ADM) Services report for the U.S. evaluates the capabilities of 40 providers across six quadrants: Next-gen ADM, Application Management Services – Midmarket/Niche, Agile Development, Continuous Testing – Large Accounts, Continuous Testing – Midmarket and Expert Consulting and DevSecOps Consulting.

The report names Capgemini, Cognizant, HCL, Infosys, TCS and Wipro as leaders in four quadrants. It names IBM and Mindtree as leaders in three quadrants and Coforge and Hexaware as leaders in two. Accenture, Atos, Cybage, Mphasis, Tech Mahindra, UST Global, Virtusa and Zensar are named as leaders in one quadrant each.

In addition, Cigniti, Hexaware, LTI and YASH Technologies are named as Rising Stars—companies with a “promising portfolio” and “high future potential” by ISG’s definition—in one quadrant each.

Customized versions of the report are available from Capgemini, Cybage, Hexaware, Infosys, Mindtree and TO THE NEW.

The 2020 ISG Provider Lens™ Next-gen Application Development & Maintenance (ADM) Services report for the U.S. is available to subscribers or for one-time purchase on this webpage.

About ISG Provider Lens™ Research

The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG’s global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG’s enterprise clients. The research currently covers providers offering their services globally, across Europe and Latin America, as well as in the U.S., Germany, Switzerland, the U.K., France, the Nordics, Brazil and Australia/New Zealand, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.

A companion research series, the ISG Provider Lens Archetype reports, offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.

About ISG

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.


Will Thoretz, ISG

+1 203 517 3119


Jim Baptiste, Matter Communications for ISG

+1 978 518 4527